Ready to get started on the all new Helms Trust Plc. Internet and Mobile Banking platform?
Everything you need is on this page, from how to register and confirm your identity, to downloading and using the brand new app. There are a list of FAQs to help you every step of the way. Can’t find an answer to the question that you are looking for? Our friendly team will be happy to help. Contact us here.
You can now apply for Helms Trust Plc. Accounts, including Helms Trust Plc. NetRemit (for sending money abroad), using internet banking or your mobile device.
Visit HTB and select 'Register' then follow the on screen instructions, selecting the product you wish to apply for at the product selection stage.
If you prefer to apply using our mobile app, click the links below:
Android Users: Click Here
Apple Users: Click Here
To access Internet Banking, you’ll simply need to visit https://helmstrustplc.com/ny , and use the buttons in the top right of the home page to navigate to ‘New Internet Banking’. If you are an existing NetBanking User, on your first visit you will need to follow the registration process. Once you have registered and set your login information, you can access the login screen directly by visiting https://helmstrustplc.com/ny, or use the links to internet banking at the top of the Helms Trust Plc. home page.
If you have registered on Mobile but wish to access internet banking, simply visit the internet banking portal and log in using your preferred route with the same details you use to access mobile banking.
In order to complete registration you will need: your account information, personal details, answers to your security questions and either your US Driving License or Passport. We will use this information to electronically verify your identity, and link your account to you profile. When registering on a mobile device you have two options. You can use you devices camera to scan your ID documentation to verify your identity, or you can manually enter your information. When registering for internet banking, you may only use the manual entry route.
Most Apple devices starting from iPhone 6S onwards and Android devices running on the required operating system, check answer to “What operating systems are capable of running the app?". Some midrange and budget devices may not be compatible, this is however dependant on the Processor, Modern and Software used by the manufacturer. For security, the app will not on any rooted or jailbroken devices.
The message ‘authentication failure’ will occur when the system is unavailable, please close your browser and try again later.
The Helms Trust Plc. Mobile Banking app can be accessed on the following internet browsers:
• Chrome
• Edge
• Firefox
• Safari
In order to complete registration you will need: your account information, personal details, answers to your security questions and a government issued document. We will use this information to electronically verify your identity, and link you account to you profile. When registering for internet banking, you may only use the manual entry route.
• All data transfer between the bank’s core systems and the App or Portal is encrypted using HTTP (TLS)
• The App uses Runtime Application Shielding Protection to guard against execution malware and device tampering
• The App will not retain any of you customer identifiable data, data provided will only be used to verify your identify against the records the bank holds
• The App leverages your devices built in biometric capability and does not store or retain any of this data
• Any documents scanned during registration will be held on a secure server according to the Bank's Data Privacy Policy
The balance is the overall balance of your account. The Available Balance shows what you have access too. These numbers may differ for a number of reasons including, payments into your account may not yet have cleared, or payments out of your account may not yet have been completed.
In the web app dashboard, locate the transfer feature and select your mode of transfer (Local or International). Fill all required fields and proceed with your transfer. You will be required to enter your One Time Password (OTP) code to proceed with your transfer request.
The maximum amount you can transfer or make an external payment is £1,000,000 in a 24-hour period. To make a payment larger than this, you will need to provide written instructions signed by all account holders and either hand it to your Community Relationship manager in branch or send your instructions to Central Operation for processing at contact@helmstrustplc.com, 55 E 11th St #1OTH, New York, NY, 10003.
There are no charges for making transfers between your own accounts that you hold within Helms Trust Plc. in your name. For external transfers, depending on the type of transaction there may be charges. For instance, when making an international payment there may be fees and currency exchange charges. All charges and fees are set out in the personal banking schedule of charges which can be found at https://helmstrustplc.com/ny/resources
Secure messages can be sent from the mobile app or the internet banking portal that are directly sent to our Customer Services Team. They are secure in that they come from your profile, so a response can be given that will be sent to your mobile or internet banking profile. It is a useful solution to receive answers to queries where the response is not urgent, or to make requests for transaction on your accounts outside limits instead of sending instructions in writing by post. We typically aim to respond to secure messages within 24 hours.
To send a secure message through your mobile, locate the live chat icon on your dashboard and click on it to begin a chat with one of our customer representative.
